1. Application

Any order sent to MARCO SILVA via this website presupposes reading and acceptance of the following conditions of use.

2. Registration

The user can access, rectify and cancel the data provided at any time. 

The Client, by completing and sending the registration form, declares and guarantees that all the information contained therein is true and corresponds to its identification elements, such as name or denomination, address, tax identification number and other elements contained in the form. 

By completing and sending the data, the Customer gives consent to MARCO SILVA to carry out the computer processing, consent which is given in accordance with the legally applicable conditions and which is intended to allow the computer processing of his data for purposes related to the execution and compliance with service provision contracts, which can be executed within the framework of this ONLINE service. 

All information provided by the Client is processed in accordance with the confidentiality policy available on the website.

3. Password

The “Username” (user identity) and the corresponding “Keyword” (password) will be sent to the email address indicated by the User, who will be solely and exclusively responsible for its custody and its conservation and may under no circumstances make known or provide these elements to third parties. 

It is always assumed and in any case that any use of the platform on the company's website in the name and with the access password of the user is carried out by the user himself. 

If the User knows or suspects that someone has known or used his password, he must inform them immediately using the available contacts.

4. Price

The prices indicated do not include taxes and shipping costs, and are applied depending on the country of destination and the User's options. 

MARCO SILVA reserves the right to change prices and shipping costs at any time, as well as to terminate the contract in the event of clerical, printing or calculation errors.

5. Orders

When placing an order through the Website, a copy of the order placed will be generated and sent to the Customer by email. On this basis, MARCO SILVA will send a quote with the selected products for Customer verification. There will be no action on the order without the express agreement of the customer. 

When the Customer finalizes and sends an order or requests a quote via this ONLINE service, this does not constitute a sales contract. The prices mentioned in the quote sent to the customer will be considered contractual. 

Orders placed may be subject to minimum/maximum quantity and inventory limits. 

MARCO SILVA reserves the right to refuse orders, particularly if there are invoices not yet paid.

6. Delivery

Orders will be sent to the address indicated by the Customer when registering their contact details on the website. 

MARCO SILVA delivers orders anywhere in the world, whether or not it organizes transport. If the transport is carried out or organized by the Customer, MARCO SILVA is exempt from the responsibilities inherent to the service. 

The Customer must check the condition and conformity of the order upon delivery in the presence of the carrier's employee. 

If damage or missing items are detected, you must immediately record the incident, complain to the carrier and notify MARCO SILVA within 5 days of delivery.

7. Returns or exchanges

The User has the right to return or exchange the goods within 14 days after receipt of the order. 

Only returns or exchanges of goods in their original condition and packaging, accompanied by the corresponding invoice, will be accepted. 

MARCO SILVA reserves the right not to accept returns or exchanges of personalized equipment according to the characteristics defined by the customer. 

Once returns or exchanges have been made, the value of the returned merchandise will be refunded as well as the shipping costs charged. Transport costs incurred by returns or exchanges, from the Customer's address to the MARCO SILVA address, will be the responsibility of the User.

8. Payment

Payment is made by bank transfer, with the bank details indicated on the invoice. 

At no time is the Customer asked for bank details (for example bank card) or bank references transmitted for payment other than those appearing in the mentioned document. If you receive a request of this nature, you must notify us immediately.

9. Late payment

In the event of late payment, MARCO SILVA reserves the right to take into account interest on the remaining balance as well as any administrative and legal recovery costs. 

MARCO SILVA reserves the right to refuse any new order until full payment of the remaining balance due.

10. Warranty

Without prejudice to your legal and statutory rights, the warranty is for 1 year after the date of issue of the invoice. The User can also consult the manufacturer's documentation for more detailed warranty information.

11. After-sales service

If you have any doubts or questions regarding the operation, maintenance or after-sales service of any equipment, you can contact us using the means we provide to obtain more information. 

Technical support and after-sales assistance are provided by our service in accordance with the specifications of each manufacturer, thus preserving the certification of conformity of the equipment.

12. Limitation of liability

The texts and photographs which describe and illustrate the products present on this site are not contractual and are purely informative. MARCO SILVA will not be responsible for any errors or omissions in photographs or texts displayed on this site.

13. Force majeure

MARCO SILVA will make all reasonable efforts to comply with its obligations. However, it cannot be held responsible for delays or non-delivery of goods caused by circumstances beyond its control.

14. Applicable legislation

All orders are subject to Portuguese legislation. Any conflict or discrepancy in interpretation of the conditions of use will be submitted to the competent Portuguese court. If the customer is located outside mainland Portugal, we inform you that any legal proceedings must be transferred to the Portuguese courts.

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